Terms and Conditions

Last Updated: 05/07/2025

Welcome to SK Homebaker! These Terms and Conditions govern your use of our website https://skhomebaker.com and our services. By accessing or using our website, placing an order, or communicating with us, you agree to be bound by these Terms. Please read them carefully.

1. General

• SK Homebaker operates in Malaysia and offers premium cakes, brownies, cookies, tarts, and more.
• We reserve the right to modify, update, or change these terms at any time without prior notice. Continued use of our website implies your acceptance of any revised terms.

2. Orders and Payments

• All orders must be placed through our website or via direct communication.
• Orders are confirmed only after full payment is received.
• We accept payments via the methods mentioned on our website at the time of checkout.

3. Custom Orders

• For custom cakes or personalized orders, customers must provide accurate details and allow the necessary lead time.
• We are not responsible for any errors in the design or text if the input provided was incorrect or incomplete.

4. Cancellations & Refunds

• Cancellations must be made at least 48 hours prior to the scheduled delivery or pickup time.
• No refunds will be given for last-minute cancellations or no-shows.
• Refunds, if applicable, will be processed within 7–10 business days.

5. Delivery & Pickup

• Delivery services are available within selected areas in Malaysia. Additional charges may apply.
• Delivery times are estimates and may vary due to traffic or weather conditions.
• Customers are responsible for receiving the order at the agreed delivery time. We are not liable for missed deliveries due to customer unavailability.

6. Product Quality & Allergies

• All products are made with fresh, quality ingredients.
• Our kitchen handles common allergens like nuts, dairy, gluten, and eggs. We do not guarantee allergen-free products.
• It is the customer’s responsibility to inform us of any allergies prior to ordering.

7. Intellectual Property

• All images, content, and logos on this website are the property of SK Homebaker and may not be used without written permission.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

• These Terms and Conditions are governed by the laws of Malaysia.

Contact Us

If you have any questions about these Terms and Conditions, please reach out to us:

Phone: +60 11 33034910
Email: pradheepchristo@gmail.com
Contact Form: https://skhomebaker.com/contact-us/